Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Posthook, Inc. ("Posthook," "we," "us," or "our"). These Terms govern your access to and use of our websites, applications, APIs, and related services (collectively, the "Services").

BY ACCESSING OR USING THE SERVICES, YOU AGREE TO THESE TERMS. If you use the Services on behalf of an entity, you represent that you have authority to bind it, and "you" refers to that entity.

1. Definitions

• "Account" means the account you create to access the Services.
• "Beta Services" means any alpha, beta, preview, early access, or similar pre-release features or services we may make available.
• "Customer Data" means content, data, and webhook payloads you (or your end users) submit to the Services.
• "Documentation" means our published documentation, including API documentation.
• "Fees" means fees for paid Services as described at checkout or in an Order.
• "Order" means an order, checkout, or plan selection for paid Services.
• "Services" means our websites, applications, APIs, and related services.
• "User" means an individual you authorize to use the Services under your Account.

2. Eligibility

You must be at least 16 years old (or the minimum age required by your jurisdiction) to use the Services. If you are under the age of majority where you live, you must have a parent or guardian accept these Terms on your behalf.

3. Accounts and Access

You are responsible for activity under your Account and for ensuring Users comply with these Terms. Keep credentials and API keys secure and promptly notify us of unauthorized use or a security incident related to your Account.

We may offer roles (e.g., admin and member). Admins can manage billing and Account settings; members may have limited access.

4. Acceptable Use

You agree not to:

• Use the Services to violate any law or regulation.
• Send malware, spam, or abusive or fraudulent traffic.
• Submit Sensitive Personal Information (as defined in our Privacy Policy) to the Services.
• Attempt to interfere with or disrupt the Services or our infrastructure.
• Reverse engineer, decompile, or attempt to derive source code from the Services (except to the extent prohibited by law).
• Use the Services to access or probe systems without authorization.

5. Service Limits

The Services have usage limits described in our Documentation or plan details. Limits may vary by plan. We may change limits with reasonable notice.

6. Customer Data

As between you and Posthook, you retain all right, title, and interest in Customer Data. You grant Posthook a non-exclusive, worldwide license to host, process, and transmit Customer Data to provide, maintain, secure, and support the Services. You are responsible for Customer Data, including any personal data in webhook payloads.

7. Privacy and Data Processing

Our Privacy Policy and Data Processing Addendum (DPA) describe how we collect, use, and process personal information and Customer Data, and are incorporated into these Terms by reference.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect the Services and Customer Data. No method of transmission or storage is completely secure, and we do not guarantee absolute security.

9. Support

We may provide support via email, chat, or other channels. Support availability and response times are not guaranteed unless expressly stated in an Order.

10. Fees and Taxes

If you select a paid plan, you agree to pay the Fees described at checkout or in an Order. Fees are charged in advance and are non-refundable unless required by law or stated in an Order.

We may offer free plans or other promotional access from time to time. Any promotional access is described at signup and may be changed or ended at any time.

You are responsible for all taxes, duties, and similar governmental charges, except those based on our net income.

If your payment method fails or your account is past due, we may suspend or downgrade access to paid features until payment is received.

11. Subscription Changes, Cancellation, and Downgrades

You may cancel your subscription or close your Account at any time through the Services or by contacting us. Unless otherwise stated, subscription cancellations take effect at the end of the current billing period.

We may increase fees for paid Services by providing at least 30 days' advance notice. Fee increases take effect at the start of your next billing period after the notice period (or as otherwise stated in an Order).

We may change plan features from time to time, including adding or removing features. We will use reasonable efforts to provide notice for material changes.

If you downgrade or cancel, you may lose access to certain features or data. Data retention is described in the Privacy Policy.

12. Service Changes

We may modify the Services, add or remove features, or change Documentation from time to time. We will use reasonable efforts to provide notice for material changes.

13. Beta Services

We may offer Beta Services. Beta Services are provided "AS IS" and "AS AVAILABLE," may contain bugs or errors, and may be modified, suspended, or discontinued at any time. Beta Services may not be covered by support commitments or data retention guarantees unless expressly stated in an Order.

14. Third-Party Services

The Services may integrate with third-party services (for example, payment processors and support tools). While we select providers with care, third-party services are governed by their own terms and we are not liable for their availability or performance. Your use of third-party services you configure (for example, notification endpoints) is your responsibility.

15. Intellectual Property

We and our licensors own all rights, title, and interest in the Services and Documentation, including all intellectual property rights. You may not use our trademarks without our prior written consent.

If you provide feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate it without restriction or compensation.

16. Suspension and Termination

We may suspend or terminate access if we reasonably believe you violated these Terms, pose a security risk, or if required by law. We will use reasonable efforts to notify you and allow you to cure unless doing so would risk harm or be legally prohibited.

Upon termination, your right to use the Services will cease. Data retention and deletion are described in the Privacy Policy.

17. Disclaimers

The Services are provided "as is" and "as available." To the maximum extent permitted by law, Posthook disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

18. Limitation of Liability

To the maximum extent permitted by law, Posthook will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or related to the Services.

To the maximum extent permitted by law, Posthook's total liability for all claims relating to the Services will not exceed the greater of (a) the amount paid by you to Posthook for the Services in the 12 months before the event giving rise to the claim or (b) US $50.

19. Indemnification

You agree to indemnify and hold Posthook harmless from claims and losses arising out of your use of the Services, Customer Data, or violation of these Terms.

20. Export Controls and Sanctions

You may not use the Services if you are located in, or are a national or resident of, any country subject to comprehensive U.S. sanctions, or if you are otherwise subject to U.S. sanctions or on a restricted party list. You agree to comply with all applicable export control and sanctions laws.

21. Force Majeure

Neither party will be liable for any delay or failure to perform (except payment obligations) due to events beyond its reasonable control, including failures of hosting providers, internet service providers, or utilities, or natural disasters, war, terrorism, labor disputes, or governmental actions.

22. Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms (in whole or in part) in connection with a merger, acquisition, corporate reorganization, or sale of assets, or otherwise.

23. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

24. Waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

25. Entire Agreement

These Terms (together with any Orders and policies incorporated by reference) are the entire agreement between you and Posthook regarding the Services and supersede any prior or contemporaneous agreements regarding the Services.

26. Survival

Sections that by their nature should survive termination will survive, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law.

27. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, excluding its conflict of laws rules. You and Posthook agree to exclusive jurisdiction and venue in the state or federal courts located in New York, New York.

28. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will use reasonable efforts to provide notice (for example, by email or in-app notice). Unless we indicate otherwise, updated Terms are effective when posted. Your continued use of the Services after the effective date of the updated Terms constitutes acceptance.

29. Notices

You agree that we may provide notices to you electronically, including by email or through the Services.

Notices to Posthook should be sent to:

Posthook, Inc.
169 Madison Ave STE 38542
New York, NY 10016
United States
Email: legal@posthook.io

30. Contact

Questions about these Terms can be sent to legal@posthook.io.